Journal

Issue 1

Business and Administrative Studies, Issue 1-2024

I

Exploring the Historical Evolution and Core Principles of Six Sigma: From Quality Control to Strategic Business Improvement

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Dr: Ayyoub Alsawalhah Abstract: Background: Six Sigma is a structured, data-driven methodology for eliminating defects and reducing variability in any process; be it manufacturing, transactional, product or service. Although its roots are in manufacturing, Six Sigma principles have been applied to improve quality, reduce costs and increase customer satisfaction in many industries. This paper...

Exploring the Theoretical Framework of the Dimensions of Total Quality Management

E

Dr: Ibrahim Kryim Al-Habarneh Abstract: Background: Total Quality Management (TQM) is recognized as a comprehensive management approach aimed at the continuous improvement of organizational performance, the enhancement of customer satisfaction, and the optimization of business processes. The purpose of this study is to explore the multifaceted dimensions of TQM and to elucidate their impact on...